Exercise 2: The Reservation

Let’s Book a Reservation

Evaluate Your Appearance on Your Booking Engine

• Are your photographs current?
• Do they match what is shown on your website?
• Are the room descriptions current and enticing?

Select a room – Your least popular room!

• Why is this room the last one booked?
• Can a disabled guest easily find the room best for them?
• Can you easily add upsells to your room reservation? Are they accurate, timely, and inviting?

Now complete your reservation! Read the fine print too!

• Fill in all the required information. Is anything missing you would like to know about the guest?
• Click the link to your terms and conditions. Are the accurate?
• Add your credit card info and process the transaction. Did you receive a confirmation? Is it correct?
• Now, quickly void the reservation so you aren’t charged!